FREE WORLDWIDE SHIPPING! Use code "AUTUMN" at checkout for 15% OFF on orders over $20!*

FAQs

How long are shipping times?

Your products will ship within two days of your order, and then take up to two weeks to reach your doorstep. Each product at Kela Boutique has an estimated delivery time that you can find in the product description.

What's your return policy?
Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we’ll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it.
What do I do if my card is declined?
Usually if your credit card is declined, it means there is a payment problem on your end or our built in security measures have detected some type of suspicious/fraudulent activity. Please contact us directly at info@kelaboutique.com or try using an alternative method of payment.
 
Can I cancel my order?
Cancellations are possible if you do not receive your package within the timeframe specified for each individual product. Sometimes orders get sent out before we can process the cancellation. So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.
 
What happens if I receive the wrong item?
If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll give you a refund. You won’t be asked to ship the product back to us.
Do you offer exchanges?
We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.
Do discounts stack?
Unfortunately discounts do not stack on top of each other. You can only use 1 discount per order (code or automatic).